Technical Support
If you call Technical Support, please be prepared to explain your problem in detail and have access to your computer. In order to effectively troubleshoot your issue, our technicians begin the call by asking you a series of questions regarding your operating environment. We will need to know what type of computer you are using, the operating system you are using, the version number of your software, etc. Your call may be documented or monitored to help us maintain quality of service standards.
Contact Technical Support
Technical Support is available at 1-800-743-8703 or email questions to techsupport@mycoursepage.com
From March 1st 2007 Technical Support Hours have changed.
The new hours are
- Monday - Thursday: 9:00am to 9:00pm EST
- Friday: 9:00am to 6:00pm EST
- Saturday: 12:00pm to 4:00pm EST (on call)
- Sunday: 2:00pm to 8:00pm EST
Holiday hours are subject to change.
BEFORE YOU CALL: Please be prepared to explain your problem in detail and to have access to your computer.
WHEN YOU PLACE YOUR CALL: In order to effectively troubleshoot your issue, our technicians begin the call by asking you a series of questions regarding your operating environment. We will need to know what type of computer you are using, the operating system you are using, the version number of your software, etc. Your call may be documented or monitored to help us maintain quality of service standards.
System Requirements
The minimum System Requirements are:-
- PC with 450 MHz Intel Pentium II processor (or equivalent) and later
- 128 megabytes (MB) of RAM
- Super VGA (800 x 600) or higher-resolution video adapter and monitor
- Internet connection (minimum 56Kbps required, although we highly recommend a high speed connection such as DSL, cable, or T1)
- Printer (for course documentation and Student Affidavit)
Downloads
The following are free downloads required in order to use the showcase player.
- Adobe Acrobat Reader 5.0 or greater
- Flash Player plug-in
- Microsoft Internet Explorer 5.5 or greater (Thomson CompuTaught does not support any "Beta" Versions of Internet Explorer)
